PRODUCT
Total Four Hour Reach
It represents the proportion or total number of service requests, tasks, or activities that are successfully initiated within a narrow four-hour window
Get Started
the percentage or count of service requests or tasks that are successfully initiated, addressed, or completed within a strict four-hour timeframe from the time of their initial assignment or receipt.
KPI Definition
Total Four Hour Reach is a key performance indicator (KPI) used within the service industry to measure the efficiency and responsiveness of service delivery processes. It represents the proportion or total number of service requests, tasks, or activities that are successfully initiated, addressed, or completed within a narrow four-hour window from the time of their initial assignment or receipt.
Business Value
This metric helps business track the percentage of service requests which were atteneded to within 4 hours
Movement Direction
Sample Formula
COUNT (SRN) where : Total_Four_Hour_Reach ='Y' and Status in ('Closed', 'Completed') / COUNT(SRN) where : Status in ('Closed', 'Completed')
