Service KPIs
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Site @10
Site @10
Site At 10
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The total number of tools utilized for all service requests

KPI Definition

Site At 10 is a key performance indicator (KPI) utilized within the service industry to measure the punctuality and reliability of service technicians or personnel in reaching designated service sites promptly. It represents the proportion or quantity of scheduled service appointments where technicians arrive at the specified location within ten minutes of the scheduled appointment time.

Business Value

This metric is used by a business to track the percentage of service requests which are attended to before 10 am by the engineers

Movement Direction

Sample Formula

COUNT(SRN) where : Site_At_Ten ='Y' and Status in ('Closed', 'Completed')/ COUNT(SRN) where : Status in ('Closed', 'Completed')

Should Aim For
1
This metric should move up ie., increase with time
2
3
Track Similar KPIs
BD RFT Copy
Breakdown - Right First Time
Unclaimed SR
Unclaimed Service Requests
Total Tool Utilized
The total number of tools utilized
Total SR Deviation
Total Service Request Deviation
Total RFT BD
Total Right First Time breakdown
Total Four Hour Reach
It represents the proportion or total number of service requests, tasks, or activities that are successfully initiated within a narrow four-hour window
Tool Utilization Percentage
The service industry to quantify the efficiency and effectiveness of utilizing designated tools or resources in service delivery processes.
Technician Arrival
the technician physically arrives at the specified site, ready to execute the required service activities.
SR
Service Request
Site Time
It encompasses the total time allocated for on-site activities, including travel time, setup, service execution, troubleshooting, and post-service tasks such as documentation or customer interaction.
PM RFT
Preventive Maintenance right first time
Site @10
Site At 10
SDP Deviation
Service deviation parameter
PM Four Hour Reach
Preventive Maintenance four hour reach
Open SR
Open Service Requests
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