Service KPIs
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Tool Utilization Percentage
Tool Utilization Percentage
The service industry to quantify the efficiency and effectiveness of utilizing designated tools or resources in service delivery processes.
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The ratio of time or frequency during which specific tools or resources designated for service delivery are actively used or engaged compared to their available or scheduled capacity within a given period.

KPI Definition

Tool Utilization Percentage the ratio of time or frequency during which specific tools or resources designated for service delivery are actively used or engaged compared to their available or scheduled capacity within a given period. The service industry to quantify the efficiency and effectiveness of utilizing designated tools or resources in service delivery processes.

Business Value

The tools needed for service requests on average can be planned using this metric

Movement Direction

Sample Formula

COUNT (SRN) where : Tool_Utilization_Check ='Yes' and Status in ('Closed', 'Completed') / COUNT(SRN) where : Status in ('Closed', 'Completed')

Should Aim For
1
This metric should move up ie., increase with time
2
3
Track Similar KPIs
BD RFT Copy
Breakdown - Right First Time
Unclaimed SR
Unclaimed Service Requests
Total Tool Utilized
The total number of tools utilized
Total SR Deviation
Total Service Request Deviation
Total RFT BD
Total Right First Time breakdown
Total Four Hour Reach
It represents the proportion or total number of service requests, tasks, or activities that are successfully initiated within a narrow four-hour window
Tool Utilization Percentage
The service industry to quantify the efficiency and effectiveness of utilizing designated tools or resources in service delivery processes.
Technician Arrival
the technician physically arrives at the specified site, ready to execute the required service activities.
SR
Service Request
Site Time
It encompasses the total time allocated for on-site activities, including travel time, setup, service execution, troubleshooting, and post-service tasks such as documentation or customer interaction.
PM RFT
Preventive Maintenance right first time
Site @10
Site At 10
SDP Deviation
Service deviation parameter
PM Four Hour Reach
Preventive Maintenance four hour reach
Open SR
Open Service Requests
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