Total Tool Utilized provides valuable insights into the overall efficiency and effectiveness of tool utilization practices within the service operation.

KPI Definition

Total Tool Utilized on a KPI sheet in the service industry typically refers to the comprehensive count or measurement of the utilization of specific tools or resources designated for service delivery purposes within a given timeframe. This metric encompasses all instances or occurrences where designated tools or resources are actively used or engaged to facilitate service operations, tasks, or activities.Total Tool Utilized provides valuable insights into the overall efficiency and effectiveness of tool utilization practices within the service operation.

Business Value

This metric helps business track the percentage of service requests which had any process deviations.