The number of Service requests which have a corresponding claim number

KPI Definition

Site Time is a key performance indicator (KPI) utilized within the service industry to measure the duration or amount of time spent by service personnel or technicians at designated service sites to fulfill service requests, tasks, or objectives. It encompasses the total time allocated for on-site activities, including travel time, setup, service execution, troubleshooting, and post-service tasks such as documentation or customer interaction.

Business Value

This metric is used to track the number of service requests which were attended on or before the scheduled time