Percentage of service requests which were attended within 4 hours

KPI Definition

Preventive Maintenance Four Hour Reach is a key performance indicator (KPI) employed within the service industry to measure the efficiency and effectiveness of preventive maintenance activities. It represents the proportion or quantity of scheduled preventive maintenance tasks, inspections, or activities that are initiated or completed within a stringent four-hour window from their scheduled start time.

Business Value

This metric is important for service managers to keep a track of open service requests that need to be attended to at their respective prioirity