the percentage or count of service requests or tasks that are successfully initiated, addressed, or completed within a strict four-hour timeframe from the time of their initial assignment or receipt.

KPI Definition

Total Four Hour Reach is a key performance indicator (KPI) used within the service industry to measure the efficiency and responsiveness of service delivery processes. It represents the proportion or total number of service requests, tasks, or activities that are successfully initiated, addressed, or completed within a narrow four-hour window from the time of their initial assignment or receipt.

Business Value

This metric helps business track the percentage of service requests which were atteneded to within 4 hours