Percentage of service requests against which there was a deviation in the service request Opened and Attended on date

KPI Definition

Claimed Amount is a key performance indicator (KPI) utilized within the service industry to quantify the aggregate monetary value of claims processed or submitted within a defined timeframe. This metric encompasses the total amount requested by customers, clients, or stakeholders in compensation for damages, losses, or liabilities covered by a service agreement, insurance policy, or similar arrangement

Business Value

This metric helps a business calculate the service requests which have a claim