PRODUCT
Mobile Number Deviation
the variance or discrepancy between the mobile phone numbers provided by customers or clients during service interactions and those stored in the organization's database.
Get Started
The total number of Service Requests on which a technician arrived at site
KPI Definition
Mobile Number Deviation is a key performance indicator (KPI) utilized within the service industry to measure the inconsistency or discrepancy between the mobile phone numbers provided by customers or clients during service interactions and those stored in the organization's database. This metric quantifies the extent to which mobile phone numbers provided by customers differ from the records maintained by the organization, highlighting potential inaccuracies or gaps in customer data management processes.
Business Value
This metric helps keep track of accuracy of the service staff in collecting the right phone number details of a customer
Movement Direction
Sample Formula
COUNT(SRN) where : Mobile_Num_Deviation ='Y' and Status in ('Closed', 'Completed') / COUNT(SRN) as tot_count where : Status in ('Closed', 'Completed')
