PRODUCT
BD Tool Utilization Percentage represents a key performance indicator (KPI) utilized within the service industry to quantify the extent to which designated tools or resources are effectively leveraged in service delivery processes. It measures the ratio of time or frequency that tools specifically intended to facilitate service operations are actively utilized compared to their available or scheduled capacity within a defined timeframe
This metric helps evaluate what percentage of engine breakdowns needed tools
COUNT(SRN) where : "Tool_Utilization_Check ='Yes' and Status in ('Closed', 'Completed') / COUNT(SRN) where : "Status in ('Closed', 'Completed')