Percentage of service requests which were attended on or before 10 am

KPI Definition

Closed Service Requests refers to the total number or percentage of service requests that have been successfully resolved, completed, or closed within a specific timeframe. This metric serves as a fundamental measure of service delivery efficiency and effectiveness, reflecting the organization's ability to address customer needs and inquiries in a timely manner.

Business Value

Closed SR helps a business analyse the number of service requests which have been succefully closed or completed