PRODUCT
Sales Return Quantity
This metric quantifies the volume of product returns and provides insights into customer satisfaction, product quality, and operational efficiency.
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The total sales return quantity
KPI Definition
Sales Return Quantity, in the context of sales Key Performance Indicators (KPIs), refers to the total number of units or items of goods or services returned by customers to a business entity within a specific period. Sales Return Quantity is a critical performance metric in sales KPI sheets, providing insights into the volume and patterns of product returns, customer satisfaction levels, and operational efficiency.
Business Value
This metric helps businesses track their sales return quantity
Movement Direction
Sample Formula
SUM (Invoice_Return_Qty)
