PRODUCT
Sales Return Amount
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Category:
The total sales return amount
What it Measures ?
Relevant StakeHolders
Why it Matters ?
In-depth Use Case / Real-world Example
KPI Definition
Sales Return Amount, in the context of sales Key Performance Indicators (KPIs), refers to the total monetary value of goods or services returned by customers to a business entity within a specified period. This metric reflects the financial impact of product returns on sales revenue and provides insights into customer satisfaction, product quality, and operational efficiency. Sales Return Amount is a critical performance metric in sales KPI sheets, providing insights into the effectiveness of product quality control, customer service, and post-sales support processes
Business Value
This metric helps businesses track their sales return amount
Movement Direction
Sample Formula
SUM (Invoice_Return_Qty * Item_Base_Price)
