The total sales return amount

KPI Definition

Sales Return Amount, in the context of sales Key Performance Indicators (KPIs), refers to the total monetary value of goods or services returned by customers to a business entity within a specified period. This metric reflects the financial impact of product returns on sales revenue and provides insights into customer satisfaction, product quality, and operational efficiency. Sales Return Amount is a critical performance metric in sales KPI sheets, providing insights into the effectiveness of product quality control, customer service, and post-sales support processes

Business Value

This metric helps businesses track their sales return amount