Cost per Service Incident
Category: Analytical
Measures the average cost incurred to resolve a single service issue.
What it Measures ?
How much one service issue costs us.
Relevant StakeHolders
Finance, Service Strategy
Why it Matters ?
Tracks cost efficiency per service incident.
In-depth Use Case / Real-world Example
Cost per Service Incident is calculated by dividing the total service costs by the number of service incidents. For example, if ₹50,000 is spent to resolve 100 incidents, the cost per incident is ₹500. This KPI helps identify areas where service processes can be streamlined to reduce costs. In manufacturing, keeping the cost per service incident low is essential for maintaining profitable service operations.
Sample Formula
Total Service Cost / Number of Incidents